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Quick Resources

FAQ Chrome Web Store

Common Issues

Translation bubble isn't appearing

  • Make sure the Veris extension is enabled in chrome://extensions.
  • Try refreshing the page — the content script needs to load on each page visit.
  • Some pages (Chrome settings pages, the Chrome Web Store itself, PDFs opened from local disk) restrict content scripts. This is a Chrome limitation.
  • If the page uses very heavy CSS isolation, the bubble may appear but be hidden. Try zooming out or scrolling to find it.

Offline translation not working

  • Chrome's Translation API requires language models to be downloaded first. On first use with a new language, Chrome downloads the model in the background — this requires a temporary internet connection.
  • Check that the source and target languages are both supported by opening chrome://flags and searching for "Translation API".

Premium license not activating

  • Copy the license key exactly from your Lemon Squeezy order confirmation email or from My Orders at app.lemonsqueezy.com.
  • Open the Veris extension popup → Settings → License, paste the key, and click Activate.
  • Make sure you are connected to the internet when activating — the key is verified against Lemon Squeezy's API.
  • If the key was already activated on another device, contact us and we can reset it.

Google Drive sync not working

  • Go to Settings → Google Drive inside the extension and reconnect your Google Account.
  • Ensure you have granted the required Drive permissions when prompted.
  • Sync runs automatically every 30 minutes. Use the Sync Now button for an immediate sync.
  • Check that your Google Drive is not full.

Contact Us

Didn't find an answer above? Report a bug or ask a question directly on the Chrome Web Store listing using the "Send feedback" link, or leave a review with details of the issue.

For Premium billing questions, refund requests, or license resets, please include your order number from Lemon Squeezy in your message.